Refund and Cancellation Policy
When we refund, and how to ask.
Awaiting legal review. This document accurately describes how the service behaves, but it has not yet been reviewed by counsel. Production launch is blocked on that review.
The general position
Subscriptions are paid in advance and cancellation stops the next renewal rather than refunding the current period. You keep access until the period ends.
When we will refund
Duplicate or erroneous charges are refunded in full, promptly, without argument.
If you were charged after cancelling, that is our error and we refund it.
If the service was materially unavailable, or a record we published was wrong in a way that cost you real money, contact support. We would rather resolve it than defend a subscription fee.
How to request one
Email support or open a ticket from your account. Refunds are approved by a billing manager and every refund action is recorded in the audit log.
This document describes how the service currently operates. It has not yet been reviewed by counsel and must be before the service accepts live payments.
Questions about this policy? Contact support, or submit a correction if something here is wrong.